The information in this report is based on the results of an online survey conducted in March, 2011 among more than 225 brokers and more than 200 employers. These benefits professionals share information about their use of social media websites for personal and professional use; results in this portion of the Briefing are compared to findings from a 2009 information exchange. Research participants also provide insights on the value of broker networks, an FMLA program concept, vision insurance, and vision and dental bundling.