Library

This Briefing shares brokers’ experiences with small business clients (those with less than 100 employees) as well as brokers' views and opinions of Professional Employer Organizations (PEOs). This report is based on the results of an online survey, conducted in July 2026 and taken by about 150 brokers and consultants.

Based on the results of an online survey conducted in June 2026, this report includes feedback from employers and brokers on their experiences with Group Dental insurance, plan types recommended/offered, satisfaction with current providers, and more. Roughly 600 benefits professionals (240 employers/HR decision-makers and 324 brokers/consultants) participated in this online exchange.

This Briefing reports on employer members’ experiences regarding enrollment processes and enrollment communication/education. The information in this Briefing is based on an online survey, conducted in June 2026 and taken by roughly 225 HR decision-makers.

Based on the results of an online survey conducted in September 2025, this report includes feedback from employers and brokers on their experiences with Group Pet insurance. Roughly 400 benefits professionals (150 employers/HR decision-makers and 250 brokers/consultants) participated in this online exchange. This exchange contained similar questions to a previous online exchange conducted in 2019 and where possible, results of the two studies are compared.

This Briefing reports on employers’ and brokers’ opinions of, and feedback around, sports sponsorships by insurance carriers. The information in this Briefing is based on an online survey, conducted in October 2024 and taken by roughly 300 HR decision-makers and 300 employee benefits brokers and consultants.

This Briefing shares findings around employers’ and brokers’ experiences and expectations with regard to sustainability, and also specifically, delves into four aspects of sustainability: climate/environment, diversity/equity/inclusion (DEI), health/well-being, and economic prosperity/community. The information in this Briefing is based on an online survey, conducted in October 2024 and taken by roughly 300 HR decision-makers and 300 employee benefits brokers and consultants.

This Briefing is based on the results of an online information exchange conducted in March 2024 and taken by almost 600 benefits professionals (297 HR decision-makers/employers and 352 benefits brokers/consultants). Participants provided feedback in two areas: characteristics related to non-medical carriers and issues they encounter with non-medical carriers. This exchange contains similar topics and questions to a previous online exchange conducted in January / February 2023, and where possible, results of the two exchanges are compared.